Sellerwerk Help Center
Everything you need to get started, connect Amazon, and automate your PPC — without the black box.
Getting started
Create your Sellerwerk account, connect Amazon, and see your first metrics.
Connecting Amazon
Step-by-step OAuth flow, marketplace selection, and common errors.
Automation basics
How rules work, which triggers are available, and why every action is logged.
Pricing & billing
Plan limits, click bundles, yearly discount, and how Stripe handles invoices.
Privacy & security
Where your data lives, GDPR handling, and how we handle Amazon tokens.
Dashboard tour
Every widget explained: health score, warnings, daily briefing, KPIs, jump-offs.
Automation recipes
Five copy-paste rules with target, condition, window, action, schedule.
Common errors
OAuth failures, token revocation, rate limits, Stripe declines, sync stuck.
FAQ
Account, billing, Amazon connection, automations, data, privacy — in 18 short answers.
Onboarding checklist
The full path from a new account to a first automation rule — eight steps, must-haves and nice-to-haves.
Sync stuck — recovery steps
Four steps from confirming the stall to resolving via Force resync, plus what not to do.
ACoS vs TACoS
Two metrics, two questions — when each is right, and the low-ACoS/high-TACoS trap every growing brand hits.
Schedule rules safely
Four guards that turn a scary new automation rule into a safe one: templates, Dry Run, cooldowns, weekly audit-log review.
Agency — bulk-apply rules across clients
Three operations that save the most time past 5 clients: bulk rule-apply, client-grouped reporting, per-client permissions.
Setup for amazon.de — DACH specifics
VAT handling, DACH expansion (AT shares amazon.de, CH doesn't), seasonal patterns, returns impact on TACoS.
Amazon setup — step-by-step
Six-step walkthrough from Sellerwerk Connect to first-sync-complete, plus four common gotchas and how to recover.
Amazon PPC glossary — 50 terms
Scannable definitions for the 50 core Amazon PPC terms, grouped into metrics / mechanics / targeting / platform.
AI & automation transparency
How Sellerwerk meets Art. 22 GDPR: explainable rules, four human-oversight safeguards, and your rights to review, object, and withdraw.
Accessibility statement
WCAG 2.1 AA conformance status: what works today, known limitations with target fix-dates, how to report a barrier, and complaint escalation path.
Can't find what you're looking for?
Write to support@sellerwerk.de — we read every message.