Privacy

Accessibility statement

Sellerwerk aims to meet WCAG 2.1 Level AA and EN 301 549 V3.2.1. We test against these standards continuously, document conformance honestly, and fix what we find. This page is the public snapshot of where we stand today, with specific claims and specific gaps — not a marketing promise.

What currently conforms

Keyboard navigation: every interactive element is reachable via Tab, actionable via Enter or Space, and exits via Escape. No mouse-only traps.
Screen-reader compatibility: labelled landmarks, sequential heading hierarchy, ARIA labels on icon-only buttons, alt-text on non-decorative images.
Color contrast: text/background pairs meet 4.5:1 (normal) or 3.0:1 (large text). Verified after colour- pass commit 94d7fe1.
Focus indicators: every interactive element has a visible focus ring, never suppressed.
Text resizing: functional at 200 % browser zoom with no horizontal-scroll loss.
Reduced motion: no auto-playing animations; respects prefers-reduced-motion.
Lighthouse a11y score: 96 on the production landing page (April 2026).

Known limitations (we're fixing these)

Dark-mode contrast edge cases: two specific colour pairs (low-priority warning badge text, disabled- button text) fall below 4.5:1 in dark-mode. Target fix: T+14 post-launch.
Mobile hamburger-menu focus-trap: on screens ≤ 390 px, focus can escape the menu. Target fix: T+30.
Data-table sort announcement: column-sort changes aren't announced to screen-readers. Target fix: T+30.

None of these block core functionality. They're documented and prioritised. If one of them is blocking you specifically, email us — we'll escalate.

How we test

Three modes, running continuously:

Automated: Lighthouse + axe-core + Pa11y on every deploy. Minimum threshold: Lighthouse a11y ≥ 90.
Manual keyboard + screen-reader: weekly NVDA + VoiceOver sweep across signup, login, Amazon- connect, create-rule, billing-checkout.
User feedback: triaged within 2 business days.

If you hit a barrier — how to tell us

Email: accessibility@sellerwerk.de (live from T+7), meanwhile support@sellerwerk.de with subject prefix [a11y].
Response SLA: 2 business days to acknowledge, 10 business days for a fix-plan with ETA.
Alternative format: any customer-facing document (invoice, terms, privacy policy) available in plain-text, high-contrast PDF, or large-print PDF on request.

What we've tested with

Browsers: Chrome 120+, Firefox 120+, Safari 17+, Edge 120+
Screen readers: NVDA 2023.x (Windows), VoiceOver (macOS 14+, iOS 17+), TalkBack (Android 13+, partial)
Keyboard-only: full support with the limitations noted above
Zoom: 100–200 % full; 400 % reflow-only partial (data tables may scroll horizontally)

Not yet tested: JAWS, Dragon NaturallySpeaking. Target T+90.

Complaint procedure

If you believe Sellerwerk isn't meeting its accessibility commitments and our 30-day feedback process hasn't resolved the issue, you can escalate to the Bundesfachstelle Barrierefreiheit (bfb@bfsg.bund.de) or the enforcement body of your country. We cooperate fully and will provide audit evidence on request.

Standards we follow

WCAG 2.1 Level AA (W3C Recommendation, 5 June 2018)
EN 301 549 V3.2.1 (European ICT accessibility, 2021-03)
Barrierefreiheitsstärkungsgesetz (BFSG) — applied voluntarily to B2B surfaces from launch; mandatory for any B2C surfaces from 2025-06-28

Review cadence

Quarterly; after every material UI release; after every external audit. First external audit planned T+180 post- launch. Current version: v1, 2026-04-18. Next scheduled review: 2026-07-18.